Web Survey Bibliography
One of the most daunting challenges facing survey researchers is ensuring high response rates, which have been declining due to societal, political, and technological changes. This chapter analyzes whether investing resources into successfully interviewing difficult-to-obtain and reluctant respondents via nonresponse strategies (e.g., multiple call-back attempts and refusal conversions)–thereby reducing nonresponse bias–is counterproductive because the respondents obtained via these methods may not be fully engaged with the survey, and may therefore be inclined to satisfice. As such, nonresponse strategies may bring respondents into the sample who introduce more systematic and/or random measurement error than their easier-to-reach counterparts. We examine the relationship between reluctance and satisficing in three Internet surveys, and then examine whether survey mode moderates the impact of reluctance on satisficing by comparing Internet, telephone, and face-to-face surveys. We find that difficult-to-obtain Internet respondents are more likely to indicate a DK/NO response and are more likely to select the first reasonable response than their easy-to-obtain counterparts. In contrast, across the five indicators of satisficing examined in the face-to-face and phone modes (midpoint responding, DK/NO responding, non-differentiation, mental coin-flipping, and selecting the first reasonable response), the only one for which difficult-to-reach respondents were more likely to evidence satisficing (compared to their easy-to-reach counterparts) was middle responding (in the phone mode). The difference in effects between the Internet and phone mode varies in a theoretically predictable manner. Whereas reluctant respondents are more likely to select the middle option in telephone surveys when an interviewer is present (thus responding without expending much cognitive effort while maintaining the façade of compliance or competence), they are more likely to provide “don't know” responses when interviewed over the Internet (when the lack of an interviewer reduced concerns about appearing compliant or competent). Given that some forms of satisficing occurred more among reluctant respondents in the Internet mode, these new forms of survey interviewing present future challenges.
Web survey bibliography (4086)
- Measuring Nonresponse Bias in Web Surveys: The Role of Health Status; 2014; Zhang, M.
- Providing a Deadline for Response: Results from Two Recent Experiments; 2014; Kaiser, A., Walston, J. T., Medway, R., Ye, C., Tourangeau, R.
- Respondents Playing Fast and Loose?: Antecedents and Consequences of Respondent Speed of Completion; 2014; Thomas, R. K., Barlas, F. M.
- Does Self-Selection Affect Samples' Representativeness in Online Surveys? An Investigation in Online...; 2014; Khazaal, Y., van Singer, M., Chatton, A., Achab, S., Zullino, D., Rothen, S., Khan, R., Billieux, J.,...
- Awareness and Treatment of Alcohol Dependence in Japan: Results from Internet-Based Surveys in Persons...; 2014; Taguchi, Y., Takei, Y., Sasai, R., Murteira, S.
- Internet-based survey on current practice for evaluation, prevention, and treatment of scars, hypertrophic...; 2014; Lumenta, D. B., Siepmann, E., Kamolz, L. P.
- Awareness and correlates of the role of physical activity in breast cancer prevention among Japanese...; 2014; Miyawaki, R., Shibata, A., Ishii, K., Oka, K.
- Barriers and facilitators for participation in a preventive pelvic floor muscle training program from...; 2014; Albers-Heitner, P., Moossdorff-Steinhauser, H., Weemhoff, M., Nieman, F., Berghmans, B.
- Leading Edge Insights: Foundations of Quality 2.0; 2014; Fuguitt, G.
- Current Practices in Management of Hepatocellular Carcinoma in India: Results of an Online Survey; 2014; Kumar, A.
- Inside the Turk Understanding Mechanical Turk as a Participant Pool; 2014; Paolacci, G., Chandler, J.
- Differences in intrapersonal and interactional empowerment between lurkers and posters in health-related...; 2014; Petrovcic, A., Petric, G.
- Test-retest reliability of the International Study of Asthma and Allergies in Childhood questionnaire...; 2014; Yoshida, K., Adachi, Y., Sasaki, M., et al.
- Web-based Emergency Department Patient Satisfaction Surveys May Introduce Potential for Bias; 2014; Broadwater-Hollifield, C., Fair, J., Podolsky, S., et al.
- Process Planning for CNC Machining of Swedish Subcontractors – A Web Survey; 2014; Anderberg, S., Beno, T., Pejryd, L.
- Perceptions on developing clinical practice guidelines for traditional medicine in Korea: Results of...; 2014; Choi, J., Choi, T.-Y., A.; A., Yun, K.-J., A., Lim, H.-J., Lee, J. A., Lee, M. S.
- Recognition of and interventions for Mibyeong (subhealth) in South Korea: a national web-based survey...; 2014; Lee, J., Lee, Y., Dong, S. O., Kim, S.-H., Lee, S.
- Recruiting an Internet Panel Using Respondent-Driven Sampling; 2014; Schonlau, M., Weidmer, B., Kapteyn, A.
- Systematic Review of the Use of Online Questionnaires of Older Adults; 2014; Remillard, M. L., Mazor, K. M., Cutrona, S. L., Gurwitz, J. H., Tjia, J.
- Validating respondents' identity in online samples; 2014; Baker, R., Miller, C., Kachhi-Jiwani, D., Lange, K., Wilding-Brown, L., Tucker, J.
- The relationship between nonresponse strategies and measurement error; 2014; Malhotra, N., Miller, J. M., Wedeking, J.
- Nonresponse and measurement error in an online panel; 2014; Roberts, C., Allum, N., Sturgis, P.
- Estimating the effects of nonresponses in online panels through imputation; 2014; Zhang, W.
- An empirical test of the impact of smartphones on panel-based online data collection; 2014; Drewes, F.
- Professional respondents in nonprobability online panels; 2014; Hillygus, D. S., Jackson, N. M., Young, M.
- Informing panel members about study results; 2014; Scherpenzeel, A., Toepoel, V.
- Determinants of the starting rate and the completion rate in online panel studies; 2014; Goeritz, A.
- The untold story of multi-mode (online and mail) consumer panels; 2014; McCutcheon, A. L., Rao, K., Kaminska, O.
- Online panels and validity; 2014; Groenlund, K., Strandberg, K.
- Assessing representativeness of a probability-based online panel in Germany; 2014; Struminskaya, B., Kaczmirek, L., Schaurer, I., Bandilla, W.
- A critical review of studies investigating the quality of data obtained with online panels based on...; 2014; Callegaro, M., Villar, A., Yeager, D. S., Krosnick, J. A.
- Online panel research: History, concepts, applications and a look at the future; 2014; Callegaro, M., Baker, R., Bethlehem, J., Goeritz, A., Krosnick, J. A., Lavrakas, P. J.
- Motives for joining nonprobability online panels and their association with survey participation behavior...; 2014; Keusch, F., Batinic, B., Mayerhofer, W.
- Improving web survey quality; 2014; Steinmetz, S., Bianchi, S. M., Tijdens, K. G., Biffignandi, S.
- WebSM Study: Survey Software in 2014; 2014; Vehovar, V., Cehovin, G., Mocnik, A.
- Design and Implementation of an Online Questionnaire Tool; 2014; Schaniel, R.
- The Influence of the Answer Box Size on Item Nonresponse to Open-Ended Questions in a Web Survey; 2014; Zuell, C., Menold, N., Koerber, S.
- What are the Links in a Web Survey Among Response Time, Quality, and Auto-Evaluation of the Efforts...; 2014; Revilla, M., Ochoa, C.
- Does Age Matter? The Influence of Age on Response Rates in a Mixed-Mode Survey; 2014; Gigliotti, L. M., Dietsch, A.
- Does the Choice of Header Images influence Responses? Findings from a Web Survey on Students’...; 2014; Barth, A.
- Methods and systems for managing an online opinion survey service; 2014; Mcloughlin, M. H., Seton, N., Blesy, K.
- Comparison of the quality estimates in a mixed-mode and a unimode design: an experiment from the European...; 2014; Revilla, M.
- Forget gamification; try writing a humanized survey; 2014; Pettit, A.
- Using respondent tweets to fill in survey gaps; 2014; Murphy, J.
- Using Paradata to Predict and to Correct for Panel Attrition in a Web-based Panel Survey; 2014; Rossmann, J., Gummer, T.
- Targeting the bias – the impact of mass media attention on sample composition and representativeness...; 2014; Steinmetz, S., Oez, F., Tijdens, K. G.
- Offline Households in the German Internet Panel; 2014; Bossert, D., Holthausen, A., Krieger, U.
- Which fieldwork method for what target group? How to improve response rate and data quality; 2014; Wulfert, T., Woppmann, A.
- Exploring selection biases for developing countries - is the web a promising tool for data collection...; 2014; Tijdens, K. G., Steinmetz, S.
- Evaluating mixed-mode redesign strategies against benchmark surveys: the case of the Crime Victimization...; 2014; Klausch, L. T., Hox, J., Schouten, B.